|
If you are an introvert, starting a conversation may be difficult, but it’s a skill that can and should be developed. Social conversations can be a great foundation to nurture and develop work relationships. And, through the simple art of conversation, you can begin building enough social capital to address tough issues when you have to.
Here are a few tips to think about: Think ahead…have a story, a question or a news item to share for any occasion…a hallway conversation, meeting or event.
Listen more than you talk…ask interesting questions; be genuine; focus on others. Tailor your conversation…a political topic with a like-minded politico is okay; but don’t say “how are those Vikings” if your listener doesn’t watch football. Take your turn…a conversation is a group project with no room for monologues even if you think you are clever, funny and engaging. Be authentic…don’t use a phony politeness; drop any affectations or phrases that you think are cool or trendy. Be you.
|
|
We’ve all heard it: leaders who just love to hear themselves talk…and talk and talk…never landing on a point or delivering a clear message. If you’ve ever been told you’re an “over talker” or that people don’t understand you, try a couple of these tips: - Think about the “headline” of what you want to say – and say that first.
- Include a few specifics, but keep your points crisp – edit yourself.
- Pay attention to your listeners – respond to their interests.
- Target your message to your audience – it’s not about you.
- Ditch the filler words – they keep your mouth moving but add no value.
To be an effective leader when communicating – remember, less is more.
|
Goals are met when expectations are set and performance is aligned. Without clear expectations, you end up driving performance on a hope or a wish, often damaging relationships in the process. Here are tips to help you get better at setting expectations:
Know Where You Need Expectations Be selective and set expectations on things that matter the most. What quality levels are required? What defines success in your customers’ eyes? What are critical roles to getting the job done? How and what do we communicate and how often? Define Your Expectations If you can’t articulate an expectation verbally or on paper, you aren’t ready to set an expectation. Holding teams accountable to unclear or abstract expectations is not fair to your teams or you. Help Teams Understand Why You Need Expectations Set context and provide linkage. Help your teams see the bigger picture so they can engage and commit more genuinely. Make Expectations Clear Don’t assume that your teams will intuitively know your expectations. Sit down, verbalize the expectations and encourage a dialogue to ensure both understanding and commitment. Make it Mutual Tell your team what you expect of them and ask their expectations of you! Unclear expectations can cause strife, conflict and poor performance. Don’t leave them to chance.
|
|
|
|
<< Start < Prev 1 2 3 4 5 6 7 8 9 10 Next > End >>
|