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Providing Constructive Performance Feedback |
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Here are a few tips to deliver constructive feedback and make it a positive experience for your employee: Giving performance feedback is an essential part of being a leader. When done properly, it can promote trust between you and your teams, reduce stress and improve relationships. - Have the conversation when you are calm.
- Describe specific behaviors or actions that are problematic and give examples.
- Offer feedback on actions that need to be taken, not personality or qualities.
- Explain the effect the behavior has on the rest of the team.
- Listen and acknowledge excuses that may be provided but stay focused on the behavior.
- Offer specific suggestions for improvement and ask for a change in behavior.
- Reaffirm the person’s ability to make the change.
- Conclude with encouragement, ending on a positive note.
Be sure to observe subsequent performance, and if improvement occurs, offer praise.
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Use Non-Verbals to Make a Solid First Impression |
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Did you know that only 7% of your communication power lies in the words you choose? Nonverbal cues speak volumes. Most people assess you in the first 7 seconds of meeting you. Body language can be clear, overt and easily interpreted or it can be subtle, hard-to-read and misinterpreted.
Here are 3 ways to make a good first impression:
- Smile and show great facial expression
- Dress for the occasion—better to overdress than to dress too casually
- Stand up straight, shoulders back with good posture, delivering a “confidence message”
We often worry most about our words—let non-verbals support your language to make a lasting first impression. |
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Get to the Point Quickly When Answering Questions |
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All too often, we find ourselves in a meeting where someone takes an excruciatingly long time to answer a question. It could be a simple “yes, no” question. It could be a little more complicated. Yet, the person rambles on. We’ve seen executives at many levels respond to questions in a monologue fashion; when shorter would have been much more effective. Tips to keep in mind when answering a question: - start at the highest level by answering the question
- provide one supporting point
- wait for a follow up question.
If the questioner needs more information, they’ll ask a follow-up. Less is more in most situations. Make an impact in your next Q/A.
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